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Hotel Policies

Our policies are designed to ensure you have a safe and comfortable stay at Fairmont El San Juan Hotel. Please take some time to review our policies and get in touch if you have any questions or need further assistance.

  • Check-in time is 4:00 p.m.
  • Check-out time is 11:00 a.m.

Late check-out or early check-in may be available for an additional fee if your room is available. Please review the rates below.

  • Early Check-In Fee (11:00 a.m. onwards): From $200.00 + Taxes
    • For Check-In before 11:00 a.m., the room must be booked from the night prior at the Best Available rate to block the room.
  • Late Check-Out Fee (until 3:00 p.m.): From $200.00 + Taxes
  • Late Check-Out Fee (3:00 p.m. to 6:00 p.m.): $350.00 + Taxes
    • For Check-Outs after 6:00 p.m., the room must be booked for an additional night at the Best Available Rate.

The cancellation policy may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, please call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.

To guarantee an adjoining room, a fee of $50.00 plus taxes per day will be charged. Adjoining room requests are dependent on availability.

Well-behaved, house-trained dogs are welcome at Fairmont El San Juan Hotel. A one-time fee of $150 will be charged per room, per stay. For the purpose of this policy, “pet” refers to a dog that is accustomed to being indoors and is house-trained. Pets are restricted from public areas of the hotel as described by local law.  For guests traveling with a pet, Fairmont El San Juan will provide a welcome package that includes:  information and a waiver explaining that pets should not be left alone in guest rooms information about procedures (for example: pets are to be leashed in public areas; areas to walk pets; areas pets are not permitted; requirements to clean up after pets) Service animals are always welcome and are exempt from this policy. Service animals are accepted in all hotels (refer to local/government laws for specific direction).  Note: designated allergy-free and pet-free floors will not accommodate pets or service animals.

For more than 25 years, Fairmont has been an environmental leader among eco-friendly hotels. As one of the first luxury hotel brands to achieve emission reduction targets, we embrace the sustainability initiatives developed by Accor. We believe it is our privilege to enhance genuine experiences and promote a rich cultural exchange within our communities by ensuring long-term stewardship of our planet. From rooftop bee hotels to innovative water-reduction techniques, we’re proud to be recognized as having one of the most comprehensive eco-friendly programs in the North American hotel industry. Discover more HERE. 

Smoking is not permitted at Fairmont El San Juan Hotel. We are proud to offer a 100 percent non-smoking environment.

Fairmont El San Juan Hotel has clear limitations on what types of outside food/beverage items are permitted to be brought into the hotel. No outside alcoholic beverages are permitted for consumption in hotel public areas. Coolers are not permitted under any circumstances.

For guests with special dietary requirements, please contact our Concierge for assistance.

We are happy to welcome you to the playfully elegant atmosphere at Fairmont El San Juan Hotel and we appreciate your adherence to our dress code.

Daytime Dress Code: We encourage casual, comfortable and appropriate attire. In The Lobby and restaurants, shirts or a cover-up are required and bare feet are not permitted.

Evening Dress Code: In the evenings, our atmosphere transforms into upscale elegance. For your comfort and the comfort of fellow guests, we appreciate your adherence to this chic and elegant standard.

The hotel reserves the right to refuse admission to any guest who does not adhere to our dress code.

We accept a variety of payment methods, including:

  • US Dollars
  • Visa
  • MasterCard
  • American Express
  • Discover

Our Resort Experience Fee includes the following benefits for your enjoyment:

  • Unlimited Basic Internet access in guest rooms and resort public areas
  • ALL Accor Loyalty Program Members receive an upgrade to Premium Speed Internet Access
  • ALL Platinum & Diamond Members receive a $25 Spa Credit
  • Special discounts at The Shops at Fairmont El San Juan Hotel
  • Nightly Live Entertainment
  • Daily Tropical Cocktail Class at Caña from 5:00 to 6:00 p.m.
  • 10% off hotel ticketed entertainment events
  • 10% off on the Well & Being Spa treatment of the day
  • One Fitness class per guest per stay
  • 10% off Well & Being Spa and Fitness retail products
  • Kids activities and outdoor games
  • Refillable water bottles and filtered water stations around the hotel
  • Pool amenities including sunscreen
  • Waived rental fee on Seaside cabanas, upon availability (food & beverage minimum consumption apply)
  • Use of paddleboard equipment
  • Bicycles for adults and children
  • Tennis, Pickleball, Basketball and Beach Volleyball courts with equipment
  • Enhanced Holiday Activities
  • One $25 Match Bet Coupon to use at the gaming table of your choice at Foxwoods El San Juan Casino
  • Waived cover fee for admission to Brava nightclub
  • Discounted Green Fees at Wyndham Grand Rio Mar Golf Course